Creating a Culture that Reporting Bad News is Acceptable

Is your team able to share bad news without you losing your cool? What is your process for dealing with bad news? Is it the same for every situation? I wish I could say I was consistent with what I am writing about. I do believe you need to be open and ready to deal …

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How to Exceed Expectations Every Time for your Customers

How many times have you visited a new business and then were wowed beyond belief? You were probably lucky to get the best server, the best customer service representative or just the overall best combination of customer service, atmosphere, and the product or service you were buying. You said to yourself, “I’m coming back here,” …

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6 Areas for Focusing on the Future

I believe in focusing on the future; don’t get stuck in what was successful in the past. Your ability to recognize change early and take the steps necessary to implement that change will put you in front of your competitors. You may be scared about what that does to your brand, but you can still …

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5 Internal Forces that Can Harm Your Organization

Every day, every week and every month, your organization faces threats of extinction not just from outside competition or other outside forces, but it really faces threats from the inside through complacency, laziness and the unwillingness to change. Also, having the idea that you are successful may also harm your future in the long term. …

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4 Elements to Leading Your Team to Great Success

Leading is about inspiring or influencing others to do something or be something that they could not do on their own. Leading is setting an example for others to emulate in character, style, and potential. Leading is about challenging the status quo, but it is also about accomplishing great things for your organization. Leading is …

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